 |
||||||||||||||||||||
|
||||||||||||||||||||
“Providence is committed to leading the way with innovative, outside-the-box solutions to the challenges faced by our clients, and we always strive to exceed their expectations. These are the very qualities upon which our company was founded.” Diana Craft, President & CEO Providence Risk & Insurance Services, Inc. was founded in 1996 by Diana Craft, president and CEO. From the beginning, the focus of Providence Risk has been to administer claims for employers operating in Texas who sought an alternative to subscribing to the Texas Workers’ Compensation system. These employers are often referred to as NonSubscribers or Non-Subscribers. It is our job to return a productive employee to the workplace as quickly as possible. In 1997, Providence expanded its vision to include the administration of benefits for employers that choose to self-fund their group health benefit program. The name of this new venture was Providence Administrative Services, Inc. We viewed this as a first step - a step that would afford the opportunity to broaden our range of services and ultimately include the administration of integrated benefits. We focus on the overall health and well being of the employee - the whole person. We concentrate on what the employee can do rather than on what they cannot do, and zero-in on controlling absence from the workplace. This benefits the healthy employee’s morale, the employee’s family, and provides a more productive team member for the employer. Aware of the fact that personal attention, easy access and quick response were noticeably lacking from most Third Party Administrators, the leadership at Providence focused on just the opposite - service excellence. Providence’s goal was to break away from the growing trend of automated voice response and computer-generated “help” technology, both of which leave employers and their injured or ill employees feeling as though their needs are not a priority. At Providence, client-specific account coordinators provide a single point of contact for questions and concerns. At Providence, the caller speaks with a live person rather than a recording that asks that they punch one for this, two for that, and three for something else. Old fashioned service is not old fashioned at Providence. It is the norm. Providence is, was, and always will be about service excellence. This is why Providence Risk & Insurance Services, Inc. has never lost a client to another TPA due to poor service. Never. Not one. Honors
Memberships
 Diana Craft President and CEO Peggy Conklin Vice-President - Director of Claims (PRIS) Bob Brennan Vice-President - Director of Claims (PAS) Jeremy Leonard Vice-President Marketing - Provider Contracting and Relations Fred Bergman Outside Marketing Consulting President, TPA Marketing Services Inc.
|
||||||||||||||||||||
 |
